Lloyds Banking Group has partnered with NCR Atleos to introduce advanced technology at its Manchester and Glasgow branches.
The UK’s largest retail and commercial financial services provider seeks to enhance branch operations and customer interactions through NCR Atleos’ ATM as a Service (ATMaaS) solution. This new approach allows branch staff to allocate more time to customer engagement by eliminating the need for them to maintain ATM machines.
Lloyds Banking Group branch transformation product owner Clare Buckley said: “We have enjoyed collaborating with NCR for over 20 years, during which time they’ve proven to be a reliable, responsive and innovative partner, which is why we chose to work with NCR Atleos for the next phase of our branch modernisation programme test proof of concepts.
“With NCR Atleos’ end to end service proposition, note and coin technology, we will be able to reduce traffic for the counter service, freeing employee time for meaningful customer interactions. We are confident that these efforts will allow us to enhance the branch experience and increase operational efficiencies.”
The collaboration entails NCR Atleos managing all facets of hardware, software, security, installation, maintenance, cash forecasting, and processing at these locations. The partnership is designed to optimise service availability and speed up the introduction of new features.
NCR Atleos’ ATMaaS covers comprehensive ATM management, from hardware and software to daily consumables. This enterprise software solution offers a fully managed ATM platform built, tested, monitored, and distributed on the client’s behalf.
With the deployment of this self-service technology, financial institutions can advance their offerings without significant upfront investment, according to NCR Atleos.
The company is said to have installed over 800,000 ATMs across more than 140 countries.
NCR Atleos global sales executive vice president Diego Navarrete said: “As a financial services leader, Lloyds Banking Group understands the importance of embracing innovation to stay competitive and meet evolving customer needs. We are proud to be chosen to support the next phase of their branch transformation strategy.
“With these strategic pilots, Lloyds Banking Group will be able to reduce back-office complexities while also providing more innovative, robust self-service experiences. These initiatives will allow the bank to better, more efficiently serve customers while also expanding access to cash and other critical financial services.”
In addition to this initiative, Lloyds Banking Group is also advancing its strategic transformation by employing artificial intelligence (AI) and data science capabilities through Google Cloud. This move is intended to bolster innovation within the group and enhance its ability to deliver personalised financial services.
