India-based technology services and consulting company Wipro has been selected by Canadian financial service company Desjardins to transform the latter’s credit solutions for members and clients.

Under the terms of the agreement, Wipro Gallagher Solutions (WGS), a cloud-based loan origination systems (LOS) provider owned by Wipro, will integrate its NetOxygen solution and oversee Desjardins’ various in-house and legacy systems. This consolidation will unify all of Desjardins’ LOS onto a single platform, enhancing customer experience, increasing efficiency, and generating cost savings.

Desjardins Group personal services executive vice-president Nathalie Larue said: “At Desjardins, we are committed to meeting the needs of our members and clients to continue improving and simplifying their experiences.

“The NetOxygen solution is perfectly aligned with Desjardins’ vision, Wipro is the natural choice of our strategic partnership in this major transformation journey.”

According to Wipro, the digital transformation programme will offer members and clients of the Canadian financial company with a convenient digital lending experience that can be accessed irrespective of time, place, or device.

This will also avoid operational tasks through automation, allowing Desjardins’ employees to concentrate on advisory services and the management of more complex transactions.

Wipro Solutions Canada president and managing director Kim Watson said: “We are excited about the prospects that this project holds for the future of lending services, harnessing NetOxygen’s cutting-edge digital capabilities.

“Transforming Desjardins’ consumer banking services will enable them to better serve their customers and simplify their processes to realise their ambitions.”

In December 2023, Wipro signed agreement with general insurance company RSA to expedite the latter’s cloud migration. Under the terms of the three-year contract, Wipro agreed to develop a compliant, secure, and scalable IT infrastructure for RSA.