DXC Technology has signed a 10-year agreement with Unicaja, a Spanish banking major, to modernise the latter’s banking operations using advanced technology.
This partnership focuses on leveraging artificial intelligence (AI) to automate processes, enhance agility, and improve customer interactions.
It supports Unicaja’s strategic plan for 2025–2027, aimed at boosting innovation through enhanced customer service, product personalisation, and increased operational flexibility.
Unicaja technology and operations head Estrella Botas said: “This marks a milestone in our evolution towards a more agile and intelligent operating model, ready to face the challenges of the financial sector.
“It’s not just about incorporating technology but about transforming the way we operate to deliver better service to our customers.”
A significant component of this agreement is the emphasis on secure banking systems, which DXC Technology will prioritise in alignment with evolving European regulations.
The deal includes the acquisition of FK2, a Unicaja Group company, upon regulatory approval. This acquisition allows DXC Technology to lead a specialised team with expertise in banking and technology.
DXC Technology Spain and Portugal managing director Alfonso Garcia said: “This partnership further strengthens our global leadership in the banking sector, where the world’s leading financial institutions rely on us for our decades of experience and deep industry expertise.
“In Spain, we support all major banks in driving competitive advantage and navigating complex challenges. Our commitment is to deliver operational excellence and position Unicaja as a global benchmark for AI-driven business transformation.”
DXC Technology assists enterprises in managing critical systems while advancing IT solutions and securing data architecture across various cloud environments.
Recently, the firm announced a partnership with Thought Machine to deliver a comprehensive solution for digital transformation targeting small and midsize banks. This initiative combines DXC Technology’s industry knowledge with Thought Machine’s core banking technology to modernise financial institutions’ operations.
By simplifying the transformation process, the collaboration aims to help these banks compete effectively with larger institutions that build proprietary platforms.
The joint effort addresses challenges faced by smaller banks as they modernise legacy systems, accelerate digital product rollouts, and maintain operational efficiency and compliance.
