India-based IT firm Tata Consultancy Services (TCS) has expanded its collaboration with Dutch life insurance and pension provider Athora Netherlands to manage the latter’s IT and business operations.

TCS will support the Dutch insurer in implementing a business and IT operating model that will improve customer experience (CX), operational resilience, and business agility.

Under the multi-year partnership, TCS will handle the entire business and IT operations across claims handling, policy servicing, and customer service for Athora Netherlands’ closed book of life insurance policies under the Reaal brand.

Besides, the Indian company will help to establish a hybrid cloud architecture built on TCS Enterprise Cloud and driven by the TCS Alpha Platform.

According to TCS, the TCS Enterprise Cloud will provide flexible engagement models as well as bolster operational efficiencies.

It will enable Athora Netherlands to address the changing business requirements and improve customer satisfaction.

TCS banking, insurance and financial services Europe head Hemakiran Gupta said: “We are pleased to deepen our partnership with Athora Netherlands.

”Our deep domain, application and insurance operations expertise combined with the next-gen hybrid cloud architecture powered by TCS Enterprise Cloud will enable them to deliver unmatched customer experience and build resilience.”

TCS also expects to bring automation and agility to Athora Netherland’s business and IT operations with its Machine First Delivery Model (MFDM) and DevSecOps capability. 

The IT operating model will boost business velocity, enhance operational resilience, and help deliver a better end-user experience for the Dutch insurer.

Furthermore, the Indian technology company plans to induct several employees of Athora Netherlands from its life service business and build a nearshore delivery centre in Alkmaar.

The onboarded employees will continue to oversee the daily management of the life service business in order to provide Athora Netherlands’ customers with a seamless continuation of the services, said TCS.

Athora Netherlands chief technology and operations officer Bart Remie said: “This strategic partnership is an important step for our Life Service Business.

”TCS’ extensive insurance operations and IT expertise will help us to secure business continuity as the portfolio gradually runs-off. Furthermore, it will help us to improve customer service levels, while it will make our cost base more flexible.”