US-based Renasant Bank has expanded its collaboration with self-service banking technology provider NCR Atleos to upgrade its fleet of interactive teller machines (ITMs) and automated teller machines (ATMs).
The initiative aims to improve the customer experience and operational efficiency through the deployment of NCR Atleos’ Activate Enterprise software.
Renasant Bank, which manages assets worth $17.5bn, operates 185 banking centres across Mississippi, Tennessee, Alabama, Florida, and Georgia.
The bank recently acquired First Bank, adding 110 branches and expanding its presence into Louisiana.
By integrating NCR Atleos’ software, Renasant Bank will enhance self-service banking functionalities, including contactless (NFC-enabled) card transactions, while streamlining operations with a unified platform.
Under the expanded agreement, NCR Atleos will manage various aspects of Renasant Bank’s ATM and ITM network, including software solutions, field services, security, cash management, and cash-in-transit (CIT) services.
The bank’s ITM programme is set to expand to over 75 machines by the end of the year.
Renasant Bank executive vice president and chief experience officer Michelle Rivers said: “By teaming with Atleos, we are able to quickly and reliably provide customers with the latest features and innovations across self-service banking, resulting in exceptional experiences.
“This expanded relationship with Atleos enables us to manage our fleet more efficiently and effectively as we continue to grow while widening our customers’ access to cash.”
Headquartered in Georgia, US, NCR Atleos is said to operate the world’s largest independently owned ATM network and offers a range of banking solutions.
The company offers services for financial institutions, supporting retailers, and enables digital-first financial self-service for consumers.
NCR Atleos North America general manager Steven Nogalo said: “The expanded collaboration with Atleos will enable the bank to reduce back-office complexities, increase customer loyalty and carve out a significant competitive advantage as they continue to grow their presence within existing markets and enter into new ones.”
