Quavo Fraud & Disputes said that Ohio-based financial services company KeyBank has selected its QFD automated dispute management platform to automate credit card disputes.
The fintech company said that its selection by KeyBank is part of the latter’s latest initiative of advancing account holder experience with credit card chargebacks.
According to Quavo Fraud & Disputes, the QFD platform will help the financial services provider in optimising the complete fraud and disputes process, starting from claim intake and investigation to claim resolution and recovery.
KeyBank enterprise fraud services head Jen Martin said: “QFD has a robust and easy-to-use workflow with automation that streamlines unnecessary complexity. The application seamlessly supports the digital enablement we want to continue offering clients.
“We are in the midst of a multi-year, multi-product implementation that will fundamentally transform our client and teammate experiences managing disputes while improving our back-office processing and chargeback recoveries.”
Quavo Fraud & Disputes designed QFD disputes resolution platform as a cloud-based software that can automate the manual tasks that bank employees need after a credit transaction is disputed or fraud is detected.
QFD will be integrated with KeyBank’s TSYS credit card platform and Ethoca merchant collaboration software. This will allow automatic gathering and assessment of transaction data with the information given by the cardholder, thereby cutting down the back-office processing time, operational resources, and human capital in drastic manner.
Quavo Fraud & Disputes SVP and Revenue Executive Brittany Usher said: “In our initial discussions regarding partnership goals and project objectives, it was clear that KeyBank had larger initiatives beyond just breathing new life into its chargeback and dispute management process.
“They sought a partner that would create opportunities to further automation, expand digital channels, and enhance client engagement.
“KeyBank and Quavo’s partnership demonstrates a shift in the industry where innovative leaders partner with strategic experts and cutting-edge products to accelerate projects, accomplish goals, and increase user adoption.”
