US-based Palmetto Citizens Federal Credit Union (FCU) has teamed up with Baker Hill to enhance its lending processes by integrating its loan origination system with Corelation’s Keystone credit union core solution.
This partnership aims to streamline operations by removing data redundancies and workflow inefficiencies, which is expected to improve service efficiency for both the credit union’s staff and its members.
Palmetto Citizens FCU chief revenue officer Carol Addy said: “We’re always looking for ways to make lending easier, faster and more personalised for our members and business owners.
“With Baker Hill, we will be able to streamline how our team works — and with the LenderLink integration, we will be taking that automation all the way to the Corelation core. It’s not just about speed; it’s about having one seamless journey in the future for our staff and members alike.”
The integration leverages Baker Hill’s loan origination platform, connected to Corelation Keystone through Lowenstein and Associates’ LenderLink.
This setup is designed to make the lending process faster and more transparent, aiming to improve the accuracy of bookings and speed up loan approvals. The goal is to provide members with a seamless experience while allowing credit union staff to concentrate on delivering quality customer service.
Palmetto Citizens FCU, founded in 1936, currently serves over 100,000 members and manages assets exceeding $1.4bn across 14 branches and nearly 50 ATMs. The credit union emphasises supporting both individual and business members in achieving financial stability and growth.
Baker Hill president and CEO Andy Ivankovich said: “Credit unions like Palmetto Citizens are setting the tone for what modern lending should look like.
“This is about more than just automating steps; it’s about building an end-to-end experience that aligns with how members expect to borrow in today’s digital-first world.”
Baker Hill, based in Carmel, Indiana since 1984, specialises in cloud-based solutions for loan origination, risk management, and analytics. The company’s NextGen platform is designed to assist financial institutions in driving growth and improving productivity.
With backing from Flexpoint Ford, Baker Hill is focused on developing technology aimed at transforming the lending experience.
In addition, Baker Hill recently announced an alliance with LoanPro to provide a comprehensive end-to-end lending experience by combining robust loan origination and servicing capabilities. This collaboration is intended to offer financial institutions enhanced speed, accuracy, and control over their lending processes.
