Boost.ai has announced a partnership with Jack Henry, a technology solutions provider for financial institutions, to implement conversational artificial intelligence (AI) across the latter’s network of banks and credit unions in the US.
This collaboration aims to enhance service delivery by deploying AI agents that meet strict regulatory standards, as Jack Henry serves around 7,500 financial entities. The decision to partner with boost.ai is said to have been influenced by the company’s robust security measures and successful track record in large-scale enterprise deployments.
The integration of AI solutions addresses the growing demand for rapid and secure customer service in the financial sector, where institutions face pressure to maintain compliance while meeting customer expectations.
By automating processes such as user authentication, boost.ai aims to alleviate the workload on human agents, allowing them to focus on more complex tasks.
boost.ai CEO Jerry Haywood said: “For over a decade, we’ve developed and delivered AI solutions that meet the high regulatory standards of financial institutions, successfully enhancing the customer experience for enterprises such as Nordea and DNB.
“Jack Henry’s decision to work with boost.ai reflects a significant shift in the US AI market, as they have placed their confidence in us to deliver AI agents that are both powerful and compliant, modernising everyday interactions without compromising customer privacy or trust.”
Initially, the focus will be on automating user verification and handling the top five queries received at Jack Henry’s call centres. This move is expected to automate approximately 32% of call volume and save 4,500 hours monthly. The company plans to extend its partnership with boost.ai to include agent support functionalities soon.
Jack Henry customer success group managing director Mark Hampton said: “We’re unwavering in our commitment to technology that is safe for our enterprise clients and their users. While we’re committed to delivering new solutions that can revolutionize the customer experience, our threshold to adopt AI agents was no different than any technology before it.
“Boost.ai brings both the regulatory discipline and real-world experience we need. Their existing success stories mirror the challenges of our clients, making the alignment seamless.”
Earlier this month, Jack Henry announced that Triangle Credit Union has selected its Symitar platform along with complementary products. Triangle Credit Union operates across southern New Hampshire and Massachusetts in the US.
