Dai-ichi Life Group and Capgemini have entered into a multi-year partnership to create a global capability centre (GCC) in India, targeting a major boost in the former’s global digital transformation efforts.
This initiative is designed to leverage the skilled workforce in India, focusing on strengthening Dai-ichi Life Group’s digital capabilities and technological platforms to enhance innovation and operational efficiency worldwide.
The partnership initially spans across Japan, the US, and Australia but is structured with the potential for expansion into other markets based on demand.
The GCC will provide comprehensive digital services, including software development, artificial intelligence (AI) solutions, infrastructure modernisation, and cybersecurity.
Dai-ichi Life president and CEO Tetsuya Kikuta said: “This strategic partnership with Capgemini supports our long-term ambition to build differentiated, internal capabilities through the establishment of our Global Capability Centre.
“By adopting a Build-Operate-Transfer model, we are not only accelerating our digital transformation but also laying the foundation for in-house expertise in critical areas such as AI, data, and cybersecurity. This approach sets us apart and strengthens our ability to deliver innovative, high-impact solutions across the Dai-ichi Life Group.”
Capgemini is set to utilise its extensive experience in Japan, the Asia Pacific region, and globally to assist Dai-ichi Life Group in achieving its transformation objectives.
Through this collaboration, both companies plan to co-innovate solutions that streamline operations, enhance data analytics and artificial intelligence utilisation, and bolster cybersecurity measures. This will aim to deliver a seamless experience for Dai-ichi Life Group’s customers.
Capgemini CEO Aiman Ezzat said: “This partnership is built on a shared vision to leverage technology and innovation to not only meet but exceed consumer expectations.
“By combining Dai-ichi Life’s deep industry knowledge with Capgemini’s global business and technology transformation expertise, including our proven ability to deliver complex solutions, our partnership will help unlock new value for the Dai-ichi Life Group and set new benchmarks in customer service and operational efficiency.”
In April 2025, Capgemini introduced a perpetual Know-Your-Customer (pKYC) sandbox environment to help financial institutions in shifting from static, periodic reviews towards a model of continuous, real-time compliance. The solution assists firms to simulate pKYC processes and evaluate regulatory readiness in a controlled, cloud-compatible setting.
