Saudi Arabia-based Bank AlJazira has deployed Automation Success Platform, a cloud-native, artificial intelligence (AI)-driven enterprise automation platform from Automation Anywhere, to enhance cost efficiency, customer experience, quality, and security.

Through the AI-driven platform, Bank AlJazira is said to save more than 60,000 hours of manual work.

Founded in 1975, the publicly-traded financial institution offers personal banking, private banking, investment banking, as well as asset management services to its customers.

Technology Strategies Middle East (TSME) facilitated the digital transformation journey for Bank AlJazira as the selected implementer of Automation Anywhere’s solution.

Bank AlJazira KSA automation and robotics vice president Faisal Al Rashoudi said: “We have benefited from smart automation to enhance our operational efficiency while enabling our employees to focus on delivering greater value to customers.

“The journey of digital expansion of our bank has already been supported by the internal State authorities, for complying with all regulatory requirements.”

Bank AlJazira started the implementation of the AI-driven platform by focusing on its primary operation processes.

Following the completion of the initial implementation, the bank expanded digital transformation to processes that would yield the highest return on investment, said Automation Anywhere. This has further enhanced employee productivity and efficiency for Bank AlJazira by enabling employees to focus on higher-value tasks.

Automation Anywhere Middle East regional vice president Dinesh Chandra said: “Globally, banks are increasingly turning towards intelligent automation to deal with multiple complexities ranging from changing regulations to new digital security threats.

“We are thrilled to see leading businesses in Saudi Arabia adopt an automation-first mindset, and we are excited to partner with Bank AlJazira as they explore the power of Automation and AI for business transformation.”

In October 2022, Automation Anywhere raised $200m in financing from Silicon Valley Bank, Hercules Capital, and SVB Capital.