Faisal Islamic Bank of Egypt (FIBE) has advanced its digital banking transformation by implementing the eMACH.ai Digital Engagement Platform (DEP).
As Egypt’s first Islamic commercial bank, FIBE is enhancing its Shariah-compliant services to provide a seamless digital experience for its retail and corporate customers.
The platform was developed by Intellect Design Arena’s global consumer banking unit.
It features a composable architecture that includes Events, Microservices, API, Cloud, Headless architecture, and embedded AI.
The eMACH.ai DEP supports FIBE’s vision to deliver a unified, customer-centric banking experience, facilitating engagement throughout the customer lifecycle.
Faisal Islamic Bank of Egypt Governor Abd Elhamid Mohamed Abu Musa said: “At Faisal Islamic Bank, we aim to serve with integrity, innovation, and a customer-first mindset.
“Partnering with Intellect has empowered us to deliver a truly modern, Shariah-compliant digital experience.
“This transformation strengthens our commitment to our customers, aligns with our sustainability goals, and reaffirms our position as the leader in Islamic banking in Egypt.”
FIBE’s collaboration with Intellect aims to accelerate its digital strategy by offering an omnichannel experience across mobile and internet banking.
Customers can now enjoy digital processes, such as onboarding in three minutes, which reduces the carbon footprint and promotes sustainability.
The platform also enhances engagement through chatbots and social banking.
Key features of the eMACH.ai DEP include rich self-service options for inquiries, transfers, bill payments, card services, and statements.
The platform’s Arabic-first, human-centred user experience ensures inclusivity and broad adoption.
Its agile rollout and modular architecture allow for future expansion into lifestyle services, enhancing operational efficiency.
Initially focusing on the consumer segment, the platform is designed to extend its capabilities, enabling FIBE to digitise its customer lifecycle from individuals to institutions.
Intellect Design Arena, Intellect Consumer Banking CEO Rajesh Saxena said: “Digital transformation today transcends mere modernisation. It demands a visionary leap to integrate cultural nuance, customer empathy, and technological agility into every interaction.
“Partnering with Faisal Islamic Bank, we’ve created an experience that’s truly customer-centric. With eMACH.ai DEP, FIBE is poised to outpace legacy constraints, deliver personalised, real-time engagement, and set a new standard for Islamic retail banking.
“This is a partnership built on shared vision and long-term impact, exemplifying how strategic vision, agility, and technology convergence can transform banking from the ground up.”
