Mahalo Banking, a CUSO providing digital banking solutions for credit unions, announced today that Four Points Federal Credit Union (‘Four Points’) has successfully launched its Thoughtful Banking platform. The implementation, which officially went live on May 2, marks a major step forward in enhancing the credit union’s digital experience for both members and internal teams.
“The conversion process was a standout success, thanks to close coordination between departments and a shared focus on delivering a smooth, member-first rollout,” said Bart Protzman, President and CEO of Four Points. “Our go-live experience with Mahalo was excellent.”
Four Points requested a unique rollout strategy that falls outside the typical approach to digital banking implementations, and the credit union was impressed by Mahalo’s speed and professionalism. “We asked for a launch that wasn’t the standard playbook—and Mahalo’s response was essentially ‘Challenge accepted,’” added Protzman. “They were confident and capable from start to finish. We went live in early May, and just two weeks later, we were attending the Corelation conference in San Diego along with Mahalo. It was a true testament to the strength of their team and the quality of their implementation process.”
With members located nationwide, Four Points emphasized the importance of a modern platform that could scale with evolving digital expectations. Mahalo delivered just that—bridging critical gaps in connectivity and creating a cohesive, self-service digital environment that supports both member and business needs.
“Four Points came to us with a clear vision to modernize their platform, elevate the member experience, and build greater efficiencies through deeper connectivity,” said Denny Howell, COO of Mahalo. “Their success proves that digital innovation doesn’t have to mean compromise – credit unions can expand their capabilities, compete more effectively, and meet evolving member expectations while staying true to their mission of service.”
